Iva Cleaning provides professional cleaning services across a wide range of areas throughout London. Our team works with residential properties, Airbnb and short-let accommodation, offices, estate and letting agents, salons, schools, nurseries, student accommodation, religious buildings and other commercial premises. Availability can vary depending on the type of service, frequency of cleaning and exact postcode, so the best way to confirm coverage is to send us your postcode together with the service you require. Our team will check availability and let you know whether we can arrange a cleaner for your property.
The price depends on the type of cleaning you require, the size and condition of the property, the amount of work involved, the frequency of the service and any additional requirements you may have. A regular office clean, for example, is priced differently from a one-off kitchen deep clean or a complete Airbnb turnaround with linen. Rather than offering a one-size-fits-all price, we provide a quote based on your actual requirements. Contact our team with your postcode and a few details about the property and we can recommend the appropriate service and provide a clear quotation before the work is booked.
You can request a cleaning service by contacting Iva Cleaning directly by phone, email or through the enquiry and booking forms on our website. Tell us the type of property, your postcode, the service you are interested in and your preferred date or cleaning schedule. For more specialised or commercial requirements, we may ask a few additional questions so that we understand exactly what needs to be cleaned. Once the details, availability and price have been agreed, our team will confirm the booking and provide any information you need before the cleaner arrives.
We recommend contacting us as early as possible, particularly if you require cleaning on a specific date or during a busy period. This is especially important for Airbnb changeovers, end-of-tenancy or property handovers, commercial deep cleans and other services that have a fixed deadline. However, we understand that cleaning is sometimes required at short notice. If you have an urgent request, contact our team and we will check the availability of our cleaners. While we cannot guarantee every last-minute request, we will always try to find the most practical solution available.
Yes. We take the reliability and professionalism of our cleaning team seriously. Our cleaners are selected carefully and we look for people with the experience, references and professional attitude required to work in our clients' homes and commercial premises. Cleaners are expected to follow the standards and requirements of the service they are carrying out, whether they are preparing an Airbnb for new guests, maintaining an office or carrying out detailed specialist cleaning. If you have specific requirements for your property or organisation, discuss them with our team before the service so they can be incorporated into the cleaning plan.
Yes. Iva Cleaning Services is fully insured for the professional cleaning services we provide. This gives our residential and commercial clients additional reassurance when our team is working inside their property. Our cleaners are expected to work carefully and professionally at all times, but having appropriate insurance in place provides protection should an insured incident occur while an agreed cleaning service is being carried out. If you are a commercial client, property manager, estate agent, school or other organisation that requires information about our insurance before appointing a cleaning contractor, please contact our team and we can discuss your requirements.
This depends on the service you book. For some regular cleaning arrangements, products and equipment may be provided at the property, while specialist and one-off services may require professional products, equipment or machinery appropriate to the job. Carpet and upholstery cleaning, for example, requires specialist equipment that is very different from the products used for routine surface cleaning. We will clarify what is required when arranging your service so there are no surprises on the day. If you have preferred products, sensitive surfaces or products that must not be used in your property, please tell us before the clean.
What is included depends on the service you choose. Rather than applying the same checklist to every property, we tailor the work to the type of cleaning being carried out. A regular office clean may focus on workstations, communal areas, kitchens, washrooms and floors, while a kitchen deep clean concentrates on built-up grease, appliances, cupboards and detailed surfaces. Airbnb cleaning involves preparing the property for the next guest and can also be combined with linen, restocking and other services. Each service page explains the main areas covered, and any additional requirements can be discussed when requesting your quotation.
Yes. If there are particular areas or tasks that need additional attention, tell us when making your enquiry. We will let you know whether they can be incorporated into the booked service and whether additional time, specialist products, equipment or charges are required. It is always better to mention extra requirements before the cleaning visit rather than on arrival, particularly for specialist tasks such as heavy limescale removal, carpet treatment, internal appliance cleaning or unusually high levels of dirt. This allows us to allocate enough time and make sure the cleaner arrives properly prepared.
Yes. We provide both one-off and ongoing cleaning arrangements. Regular cleaning can be particularly useful for offices, commercial premises, salons, educational facilities, Airbnb properties and other locations where a consistent standard needs to be maintained. Depending on your requirements, we can discuss the frequency, preferred cleaning times, priority areas and access arrangements. Regular commercial services can also be tailored around the way your premises operates so that cleaning causes as little disruption as possible. Contact us with your requirements and we can recommend an appropriate cleaning schedule.
Yes. Not every customer needs an ongoing cleaning arrangement. Many of our services can be booked for a specific requirement, such as a deep clean, property preparation, specialist bathroom or kitchen cleaning, carpet and upholstery cleaning or temporary Airbnb support. For businesses and organisations requiring regular cleaning, we can also discuss an ongoing service arrangement based on the frequency and scope required. Any applicable service terms, notice requirements and agreed responsibilities should be confirmed as part of your quotation or service agreement before work begins.
This depends on the type and duration of the service. A straightforward one-off cleaning job does not necessarily require the same arrangement as an ongoing commercial cleaning service. Regular contracts may include an agreed cleaning specification, schedule, access arrangements, payment terms and other service conditions so that both parties understand what is expected. We will explain the applicable terms before the service begins. If you are arranging cleaning on behalf of a company, property portfolio or organisation and have specific procurement or contractual requirements, please discuss these with us when requesting your quotation.
If a cleaner becomes unavailable because of illness or another unexpected circumstance, contact with the office allows us to determine the best solution. Depending on availability and the requirements of the service, we may be able to arrange another member of the team or reschedule the visit. For time-sensitive services, such as Airbnb changeovers or commercial cleaning, we understand that continuity can be particularly important. Our administrative team should therefore be your main point of contact whenever there is a scheduling issue, rather than relying solely on communication with an individual cleaner.
We will always try to arrange a time that works with your requirements and our team's availability. For regular cleaning, we can discuss preferred days and suitable time windows when setting up the service. Commercial clients may prefer cleaning before opening, after working hours or at another time that reduces disruption. Airbnb cleaning is normally coordinated around guest check-out and check-in times. Availability cannot always be guaranteed for every requested time, particularly at short notice, but our team will discuss the available options with you before confirming the booking.
Yes, many of our clients arrange cleaning while they are away from the property. This is particularly common for regular residential customers, Airbnb hosts, estate agents, landlords and commercial clients. Access can be arranged in advance using an agreed method, such as keys, building reception, a property manager or another secure arrangement. Please do not send sensitive access information through an insecure channel unless instructed to do so. We will discuss the practical access arrangements required for your particular service before the visit.
Key-holding or other access arrangements can be discussed where they are appropriate for the service. Many regular and short-let properties need cleaners to work without the owner being present, so reliable access is an important part of the arrangement. Keys should be handled securely and should not be labelled with information that unnecessarily identifies the full property address. For Airbnb and short-let clients, we can also discuss key collection and guest handover services. Please agree any ongoing key-holding arrangement directly with us so that responsibilities and access instructions are clear.
Please tell us before the cleaning visit. London properties can have very different access arrangements, including concierge desks, reception areas, security codes, gated entrances, alarm systems and building-specific rules. Providing these details in advance helps prevent delays and allows the cleaner to access the property at the agreed time. Commercial clients should also let us know about signing-in procedures, security requirements or restricted areas. Any sensitive codes or access instructions should be shared using the method agreed with our team.
If your plans change, contact us as soon as possible. The amount of notice required and whether any charge applies can depend on the type of booking and the terms agreed for your service. Giving us as much notice as possible allows us to reorganise the cleaner's schedule and, where possible, offer you an alternative date. Regular commercial arrangements and specialist bookings may have different cancellation conditions from simple one-off services, so please refer to the terms supplied with your booking or ask our team if you are unsure.
The payment method and timing can vary according to the service. One-off, specialist and regular cleaning arrangements may have different payment terms, while commercial clients may be invoiced according to the agreement in place. We will explain the applicable price and payment arrangements when confirming your quotation so that you know what is required before the service begins. If you require invoices for company accounting or property management purposes, please let our team know when setting up the service.
We select cleaning products according to the surfaces being treated and the type of service required, and we can discuss specific requirements for homes, nurseries, schools and pet-friendly properties. If anyone at the property has particular sensitivities, allergies or product restrictions, or if there are delicate materials requiring special treatment, please tell us before the visit. Certain specialist treatments require stronger professional products, so it is important that we know about any relevant concerns in advance and can advise you appropriately.
We want any concerns to be raised with us as soon as possible so that we can understand exactly what happened and determine the appropriate next step. If possible, provide details and photographs of the area concerned while the condition is still easy to assess. Cleaning results can depend on factors such as permanent staining, damaged surfaces, heavy limescale or deterioration that cleaning alone cannot reverse, but if something relating to the agreed cleaning work has been missed, we want the opportunity to investigate it properly and respond.
No professional cleaner should promise that every mark can always be removed. The final result depends on the material, the nature of the stain or build-up, how long it has been present and whether the underlying surface has already been permanently damaged. Our team will use suitable professional methods and make every reasonable effort to achieve the best possible result without unnecessarily risking the material being cleaned. Where we identify permanent staining, discolouration, damaged silicone, worn fabric or another issue that cleaning cannot safely correct, we will explain this rather than making an unrealistic guarantee.
Yes. Iva Cleaning works with both residential and commercial clients across London. Our commercial services include offices and corporate premises, estate and letting agents, hair and beauty businesses, student accommodation, nurseries and schools, religious buildings and other managed properties. Commercial cleaning can be arranged around your operating hours and adapted to the areas, cleaning frequency and hygiene requirements of the premises. We can also discuss ongoing schedules and multi-property requirements where a business or property manager needs a consistent service across more than one location.
For booking changes, additional requirements, scheduling issues, complaints or questions about your account, we recommend contacting the Iva Cleaning office directly. Although you can discuss day-to-day practical details with the cleaner where appropriate, the office can make sure that important changes are recorded and coordinated correctly. This is particularly important when changing dates, adding services, modifying access arrangements or changing the scope of a regular cleaning contract.
