Our Meet & Greet service provides a professional in-person welcome for arriving guests. Depending on the instructions agreed with the host, our team can meet guests at the property, hand over the keys, show them around and explain essential information such as Wi-Fi details, heating, appliances and property access. We can also pass on important house rules or other instructions supplied by the host. It provides a more personal arrival experience while allowing hosts who are busy, outside London or managing multiple properties to avoid travelling to every check-in themselves.
We understand that arrival times can change because of flights, trains, traffic and other travel delays. Communication is therefore very important. Ask your guests to keep you, or the agreed contact person, updated if their expected arrival time changes. We will make reasonable efforts to accommodate updated arrival times, although very significant delays may affect staff availability or the agreed service. Providing flight or travel details where appropriate can make the process easier to coordinate.
Yes. If you provide us with clear instructions, the person carrying out the Meet & Greet can show guests the essential features of the property and explain important practical details. This might include the heating controls, Wi-Fi information, washing machine, television, locks or other property-specific features. We recommend giving us a simple property guide for anything unusual, as every home is different. The Meet & Greet is intended to provide a helpful introduction rather than technical maintenance, so any faults should still be dealt with by the host or property manager.
Yes. This is particularly useful for hosts looking for a more complete changeover solution. Subject to scheduling, we can coordinate the property clean, prepare fresh linen and then arrange the guest welcome. Combining these services reduces the number of different suppliers involved in the turnaround and gives you a single point of contact for several important tasks. Tell us your check-out and check-in times when booking so we can assess the time available and recommend the most practical arrangement.
No. A Meet & Greet service does not require us to take over your Airbnb business or booking revenue. You remain responsible for your listing, reservations, guest communication and booking calendar unless another specific service has been agreed. You simply provide us with the information needed to carry out the agreed arrival service. This is useful for hosts who want practical support on the ground without handing their entire short-let operation to a full property-management company.
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